PROJECT MANAGER with over eight years substantial hands-on project management experience and organizational skills managing medium and large enterprise wide projects for new product introduction and continuing engineering in high-tech/telecommunication, medical device and architectural engineering consultation industry. Highlights include:

Managed treatment application and medical device projects with teams between 9 to 50 members

·         Managed cross-functional international teams and intradepartmental expectations to ensure program viability and success.

·         Performed communication tasks between my team, Technical Publications, PSE, Marketing, Manufacturing, and various other groups across the organization.

·         510(k) clearance obtained from FDA within 30 days.

·         Transitioned mature R&D project to volume production line on schedule in the face of constantly changing marketing requirements and a 50% staff reduction.

Managed enterprise wide projects with teams between 5 to 30 members, on IT and Product Development Projects using Project Life Cycle Methodology.

·         Designed a Risk Analyst Template to mitigate the risks of the projects avoiding cost of projects being two to 10 weeks behind schedule.

·         Developed a meeting methodology and guidelines for team members that improve the attendance problem up to 20 % and increased team participation.

·         Motivated team members to work together on crashing the project schedule three weeks ahead due to the business needs. Achieving 36% under budget, reducing the cost of project significantly.

·         Worked on multiple enterprise projects with high business impact, complex requirements and multiple deliverables, timelines and customers.

·         Worked closely with business clients and engineering team during the design, implementation, QA, UAT, and roll out phases.

Managed Customer Care projects with teams between 5 to 12 members, on IT and Product Development Projects

·         Interfaced with Marketing, Operations, Engineering to ensure incorporation of the new products, services, and LEC carriers into day-to-day customer care and service provisioning operations.

·         Served as liaison with Operations organization on Process Re-engineering to communicate plans, provide detailed requirements, acted on feedback and monitored deployment of new processes.

·         Worked with training groups to ensure that personnel receive timely instruction in the new business processes and that training materials accurately reflect required processes.

·         Developed a Project Website for SD&S group to effectively communicate the current project status to the organization.

·         Developed an online tracking mechanism that streamlines the process for the CRM change request.

Collected data and analyzed it using on line database then compiled and generated reports of Customers. Provided the whole organization a source of information and helped them to understand how to use the tools and how to get the information they needed.

·         Provided informal training and assistance for end-user on reporting software and application.

·         Implemented the design and development of front-end web site report for Customer Care department utilized the skills in web, client server, and mainframe technologies.

·         Implemented Data mart and reporting tools using Data Warehouses and Business intelligence application to support the organizations needs of ad-hoc reporting.

Maintained, monitored and designed customer database.

·         Analyzed existing database and migrated the data into Microsoft environment to provide necessary report for all departments within organization.

·         Analyzed the report and data about our Affiliates to understand the effectiveness of the program that launched to attract new Affiliates.

·         Analyzed the data by segmenting our customer enabled us to focus on targeting our product.

Managed all aspects of the architectural projects acting as a consultant for the clients.

·         Collaborated with client, supplier, contractor, Civil Engineer, and Mechanical Engineer to produce final drawing and design.

·         Planned budgets, made estimates, negotiated final sales agreement and helped to make proposal and bidding document.

·         Applied expertise in field measuring, architectural planning, inventory, product specifications, finish selection, rendering and presentation boards, and supervising installation to ensure compliance with customer specifications.

MBA, Business Information Computer System, San Francisco State University, San Francisco, California

BS, Architectural Engineering - Building Design, University of Tarumanagara, Jakarta, Indonesia

PMP Project Management Professional, PMI Project Management Institute